Terms And Conditions

RC HIGH PERFORMANCE HOBBIES – TERMS & CONDITIONS

Warranty Claims & Limited Warranty

• All warranty claims must be processed directly through RC High Performance Hobbies—not your local hobby dealer.

• Products must be returned at the buyer’s expense.

• Due to the recreational nature of our products, a limited 7-day warranty applies. For more details, please contact our office.

• The following parts are not covered under the 7-day warranty:

  • Drive train and suspension components

  • Gears (including spur, clutch-bell, etc.)

  • Clutch and clutch spring

  • Pull starters

  • Slipper clutch

• This warranty does not cover damage resulting from abuse, improper break-in, setup, or operation. Examples of misuse include:

  • Using the product in dirt areas where stones may cause damage

  • Exposure to water/sand that damages parts

  • Operating on grass or using the product for jumps

  • Tampering with or modifying the product

  • Collisions with objects that could cause damage

  • Improper engine operation
    If you have any concerns regarding these examples, please contact us.

Returns

• We offer a 14-day return window from the date of purchase.

• Returns are not accepted if fuel has been added to the vehicle or if the vehicle has been used in any way.

• For new item returns, a 15% restocking fee applies, and all items must be returned in their original packaging.

• The buyer is responsible for return shipping costs. Additionally, any freight charges we incurred to deliver the product will be deducted from your refund.

• Refunds are issued as store credit (with no expiry date) and will be sent only to the email address used to place the order. Please include a copy of your invoice with your return.

Warranty Returns/Repairs

• All warranty repairs must be returned to:
  PO BOX 368
  CAMDEN NSW 2570

• As with in-store purchases, it is the customer’s responsibility to return the product.

• Upon receipt, we will assess the product to determine if it qualifies as a warranty issue. If it does, we will repair or replace the product and cover the return shipping cost.

• If the damage is due to misuse, we will provide a repair quote via email before proceeding. Please include a copy of your invoice with your return. For full warranty details, please refer to our Terms & Conditions page.

Delivery Policy

• Most orders are dispatched within 36 hours, and a tracking number is provided.

• We do not ship on weekends or public holidays.

• While we ensure that all items are well-packaged, any damage or loss during transit is not covered. If you require insurance for transit, please contact our office for a quote prior to placing your order.

• For orders outside Australia, government charges or import taxes may apply and are the responsibility of the buyer.

• If you have any questions about a product, please contact our office or refer to the buyer guide available on our homepage.

RC High Performance Hobbies Management